TOTAL QUALITY MANAGEMENT IN THE BANKING INDUSTRY A CASE STUDY OF ZENITH BANK OF NIGERIA PLC AND DIAMOND BANK PLC

📄 Project Abstract

Udeagha (1999:1) observed that Nigerian banks are regarded as the most important custodians of the Liquid asset of most Nigerian citizens, foreigners, groups, organizations and government. They receive money in the form of deposits, transfers or payment from these individuals; social or economic units and government for safe-keeping transfer and so on, and are obliged to make sure funds are available to their clients on demand. Banks also provide loans to various groups, organizations and government agencies. Although these functions of the Nigeria banking industry appear simple in the outlook, they have very important social and economic ramifications like other banks worldwide. They mobilize funds that would have otherwise lain idle by making what is interested to them available for productive purposes, thereby funds entrusted to them by the citizens, banks provides needed security and peace of mind to the citizens. (Shorage, 1990:1) Udeagha (1999:2) contented further that before 19...