IMPACT OF ELECTRONIC COMMERCE ON CUSTOMER SATISFACTION IN FCT ABUJA
📄 Project Abstract
Globally, all companies are realizing the significance of delivering and managing service quality, which leads to customer satisfaction. Service quality that is delivered can meet or exceed customers' expectations and are mainly influenced by customer's prior expectations. Creating customer satisfaction and repeat patronage. This study assesses the contribution of e-commerce in improving customer satisfaction in Nigeria. The study adopted simple mixed method of research to code questionnaires, qualitative data into quantitative data using Five- Point-Likert scale based on the modified ACSI model from a sample size of 169 respondents from the Jumia and Konga customers' population in the northern region of Nigeria. The data was analysed using SPSS (version 26) and Microsoft Excel and presented in frequency tables while hypotheses were tested using regression model. Consequently, the results of the analysis revealed very strong positive correlation between independent and dependent variab...
🔍 Key Research Areas Covered
- ✅ Literature Review & Theoretical Framework
- ✅ Research Methodology & Data Collection
- ✅ Data Analysis & Statistical Methods
- ✅ Findings & Results Discussion
- ✅ Recommendations & Conclusions
- ✅ References & Bibliography
📚 Complete Project Structure
- Problem Statement & Objectives
- Theoretical Framework & Related Studies
- Data Collection & Analysis Methods
- Findings & Statistical Analysis
- Recommendations & Future Research
- Questionnaires, Data, References
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IMPACT OF ELECTRONIC COMMERCE ON CUSTOMER SATISFACTION IN FCT ABUJA
Full Citation:
ABDULLAHI IBRAHIM ABBA. (). IMPACT OF ELECTRONIC COMMERCE ON CUSTOMER SATISFACTION IN FCT ABUJA. African and General Studies, 40, 14858.
Citation Formats:
APA
ABDULLAHI IBRAHIM ABBA. (). IMPACT OF ELECTRONIC COMMERCE ON CUSTOMER SATISFACTION IN FCT ABUJA. African and General Studies, 40, 14858.
MLA
ABDULLAHI IBRAHIM ABBA. "IMPACT OF ELECTRONIC COMMERCE ON CUSTOMER SATISFACTION IN FCT ABUJA." African and General Studies, vol. 40, , pp. 14858.
Chicago
ABDULLAHI IBRAHIM ABBA. "IMPACT OF ELECTRONIC COMMERCE ON CUSTOMER SATISFACTION IN FCT ABUJA." African and General Studies 40 (): 14858.
Full Citation:
ABDULLAHI IBRAHIM ABBA. (). IMPACT OF ELECTRONIC COMMERCE ON CUSTOMER SATISFACTION IN FCT ABUJA. African and General Studies, 40, 14858.
Citation Formats:
APA
ABDULLAHI IBRAHIM ABBA. (). IMPACT OF ELECTRONIC COMMERCE ON CUSTOMER SATISFACTION IN FCT ABUJA. African and General Studies, 40, 14858.
MLA
ABDULLAHI IBRAHIM ABBA. "IMPACT OF ELECTRONIC COMMERCE ON CUSTOMER SATISFACTION IN FCT ABUJA." African and General Studies, vol. 40, , pp. 14858.
Chicago
ABDULLAHI IBRAHIM ABBA. "IMPACT OF ELECTRONIC COMMERCE ON CUSTOMER SATISFACTION IN FCT ABUJA." African and General Studies 40 (): 14858.
Document Details
| Author | ABDULLAHI IBRAHIM ABBA |
|---|---|
| 📁 Field | Economics Project Topics |
| 🏷️ Type | Social Sciences project topics |
| Pages | 70 Pages |
| Words | 17374 words |
| 📘 Chapters | 1 to 5 Chapters |