ICT SKILLS, SOCIAL MEDIA USE AND SERVICE DELIVERY BY LIBRARIANS IN FEDERAL UNIVERSITIES IN SOUTH-WEST, NIGERIA

📄 Project Abstract

Service delivery is the primary function of any university library. The cumbersome nature and the inadequacies of traditional library services have prompted university libraries to adopt social media in library service delivery. Observations have shown that globally, many university libraries have embraced the use of social media in their library services. However, the pace of integrating the use of social media in library by librarians in Nigerian University libraries is slow. Could this low usage be attributed to lack of ICT skills to incorporate social media use? Therefore, this study investigated the influence of ICT skills and social media use on library service delivery by librarians in the Federal Universities in South-West, Nigeria. The survey research design was adopted for the study. The population was made up of 126 librarians from Federal Universities in South-West, Nigeria. Total enumeration sampling technique was used to cover all the librarians from five out of the six ...