EFFECTS OF TOTAL QUALITY MANAGEMENT PRACTICES ON ORGANIZATIONAL PERFORMANCE A STUDY OF SYSTEM SPECS NIGERIA LTD

📄 Project Abstract

Total Quality Management, herein after referred to as (TQM) has become a world-wide topic in the twenty-first century. Having its roots partly in the USA and partly in Japan, it was primarily implemented by some Japanese companies in the years immediately after world war II with greater successes of Japanese companies during the 1980s. Companies all over the world found that it was necessary to have good quality management practices in order to stay competitive (Lagrosen, 2002). Sila (2007), claimed that TQM will help in improving the quality of products and also reduce the unwanted product to safeguard stock by establishing a stable production process. He argued that TQM will reduce the cost of production and time of production. In other words, TQM is a philosophy for managing an organization in a way, which enables it to meet stakeholders need and expectations efficiently and effectively without compromising ethical values (ISO, 8404, 1994). TQM has been widely implemented throughout...