EFFECT OF STRATEGIC PLANNING ON PRODUCTIVITY IN THE NIGERIAN PUBLIC SERVICE (A STUDY OF THE NIGERIAN CUSTOMS SERVICE)

📄 Project Abstract

The Nigeria Customs Service (NCS) falls under the paramilitary Nigeria public service sector. And it has major roles to play. They include collecting revenue for the government, exercising security functions, combatting smuggling, and enforcing the trade policy. However, inefficiency has been a major attachment with the public custom service of Nigeria. And this raised certain research questions over the years. With respect to this, hypothesis have risen that the reason for low productivity is the absence of clearly defined goals and other strategic planning determinants. In this study, the effect of strategic planning on the low productivity of the NCS in Lagos State was examined, and to achieve such goal, the level of awareness of workers regarding the performance level of the NCS was accessed. Also, the underlying practices responsible for the low productivity was determined using three parameters; level of motivation, personal attitude to work and the influence of the government. F...