DESIGN AND IMPLEMENTATION OF A COMPLAINT MANAGEMENT SYSTEM
📄 Project Abstract
This study aimed at the design and implementation of an electronic complaint management system for Mountain Top University. The existing system is characterized with several anomalies such as inaccurate reports, lack of privacy in lodging complaints, lack of adequate feedback mechanism and unnecessary delays. The proposed system was designed to overcome all these challenges found in the existing system. Data relating to complains management was collected from the students affairs department of the University, which was used to design a model for complaint management using some Unified Modelling Language (UML) tools such as Use Case diagrams and Activity Diagram. The model was implemented using PHP, CSS, Ajax/ JavaScrip, and mySql. The system developed was thereafter tested using a black box testing technique in order to observe the functionality of the system. The study concludes that the computerized complaint management system, if deployed, would efficiently eliminate all the challen...
🔍 Key Research Areas Covered
- ✅ Literature Review & Theoretical Framework
- ✅ Research Methodology & Data Collection
- ✅ Data Analysis & Statistical Methods
- ✅ Findings & Results Discussion
- ✅ Recommendations & Conclusions
- ✅ References & Bibliography
📚 Complete Project Structure
- Problem Statement & Objectives
- Theoretical Framework & Related Studies
- Data Collection & Analysis Methods
- Findings & Statistical Analysis
- Recommendations & Future Research
- Questionnaires, Data, References
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📊 Complete Data
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APA/MLA formatting with table of contents
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DESIGN AND IMPLEMENTATION OF A COMPLAINT MANAGEMENT SYSTEM
Full Citation:
OREOLUWA ISRAEL. (). DESIGN AND IMPLEMENTATION OF A COMPLAINT MANAGEMENT SYSTEM. African and General Studies, 40, 14858.
Citation Formats:
APA
OREOLUWA ISRAEL. (). DESIGN AND IMPLEMENTATION OF A COMPLAINT MANAGEMENT SYSTEM. African and General Studies, 40, 14858.
MLA
OREOLUWA ISRAEL. "DESIGN AND IMPLEMENTATION OF A COMPLAINT MANAGEMENT SYSTEM." African and General Studies, vol. 40, , pp. 14858.
Chicago
OREOLUWA ISRAEL. "DESIGN AND IMPLEMENTATION OF A COMPLAINT MANAGEMENT SYSTEM." African and General Studies 40 (): 14858.
Full Citation:
OREOLUWA ISRAEL. (). DESIGN AND IMPLEMENTATION OF A COMPLAINT MANAGEMENT SYSTEM. African and General Studies, 40, 14858.
Citation Formats:
APA
OREOLUWA ISRAEL. (). DESIGN AND IMPLEMENTATION OF A COMPLAINT MANAGEMENT SYSTEM. African and General Studies, 40, 14858.
MLA
OREOLUWA ISRAEL. "DESIGN AND IMPLEMENTATION OF A COMPLAINT MANAGEMENT SYSTEM." African and General Studies, vol. 40, , pp. 14858.
Chicago
OREOLUWA ISRAEL. "DESIGN AND IMPLEMENTATION OF A COMPLAINT MANAGEMENT SYSTEM." African and General Studies 40 (): 14858.
Document Details
| Author | OREOLUWA ISRAEL |
|---|---|
| 📁 Field | Computer Science And Mathematics Project Topics |
| 🏷️ Type | Science Project Topics |
| Pages | 76 Pages |
| Words | 12203 words |
| 📘 Chapters | 1 to 5 Chapters |