CUSTOMER SATISFACTION WITH THE SERVICES OF GLOBAL SYSTEM MOBILE TELECOMMUNICATION (A CASE STUDY OF MTN IN LAGOS NIGERIA)

📄 Project Abstract

The Global System of Mobile Telecommunication [GSM] was introduced in Nigeria due to the lack of Nigerian Telecommunications Limited [NITEL] to satisfy the telecommunications wants of the country before 2001. This singular reason prompted the policy and agitations for the liberation of the telecommunications sector in Nigeria. Telecommunication facilities were first established in Nigeria in 1886 by the colonial led administration wherever public telegraph service linking metropolis by submarines cable on the west coast of Africa to Ghana, Sierra-Leone, Gambia and England was introduced of that there wasn't any important development till the telecommunication sector was thought of and consisted of the department of post and telecommunication. The communicating division and telecommunication division full-fledged rending and also the telecommunication sector incorporated with the Nigeria external communication limited (NET) to make the NITEL (Nigeria Telecommunication limited). NITEL wa...