CONFLICT RESOLUTION STRATEGIES USED BY NURSE MANAGERS IN TEACHING HOSPITALS IN ANAMBRA STATE

📄 Project Abstract

Conflict is a normal part of any healthy relationship (George, 2011). After all, two people cannot be expected to agree on everything, all the time. Although there is no universal definition of conflict (Kelly, 2006; Patton, 2014), it can be described as a process in which one party perceives that its interest are being opposed or negatively affected by another party (Kreitner & Kinick, 2010). It can be competitive or opposing action of incompatibles. Which triggers strong emotions and can lead to hurt feelings, disappointment and discomfort. Learning how to deal with conflict rather than avoiding it is crucial. when conflict is mismanaged or handled in an unhealthy manner, it can cause great harm to a relationship, cause irreparable rifte, resentments and break ups, but when handled in a respectful, positive way, it increases the understanding of one another, builds trust and strengthens the relationship bonds that exists between people in the workplace (Introduction to Conflict Resol...