COMMUNICATION AS A MANAGEMENT TOOL FOR CRISIS RESOLUTION IN SELECTED TERTIARY INSTITUTIONS IN DELTA STATE NIGERIA

📄 Project Abstract

Crises of different types occur between managements and students of tertiary institutions in Delta State, Nigeria. Communication is all embracing as far as crisis resolution is concerned. Communication is very vital to life and effective communication has the ability to resolve crises of all sorts amicably. This is why communication is seen as important aspect of crisis resolution between managements and students of tertiary institution. This is what motivated this study to assess communication as a tool for crisis resolution in selected tertiary institutions in Delta State, Nigeria. Social Judgment and Frustration Theories were used as the theoretical perspectives. Delta State has 15 institutions of higher learning with a total population of 77,600. Out of the 15 institutions, the multi-stage sampling technique was used to select 20 percent from the institutions, faculty/schools, departments and class level. As a result, Delta State University, Abraka, Delta State Polytechnic Ogwas...