BENCHMARKING AND ORGANIZATIONAL PERFORMANCE IN THE NIGERIAN BANKING INDUSTRY

📄 Project Abstract

Benchmarking is a product of the last decade of the twenty - first century. This management approach to identify who is best and what makes them so successful has experienced increased popularity, both by manufacturing and services companies. In management science, benchmarking is usually positioned as being and extension of an existing total quality programme, and as being a way in which to establish new more relevant and efficient standard performance. The increased interest in benchmarking has been stimulated with the publication of Xerox's Manager, Robert Camp's book on benchmarking (Camp, 1989). Since then, the phenomenon of benchmarking has been discussed by many authors primarily, in the form of management guide books (Spendolini, 1992; Watson, 1992; Zair, 1996; Cross, 1998). Benchmarking has developed into a popular organizational improvement tool that has come to be regarded as an essential component of internationally respected business excellence programmes and good manageme...