APPLICATION OF TOTAL QUALITY MANAGEMENT IN THE BANKING INDUSTRY A STUDY OF UNITED BANK FOR AFRICA PLC AND FIRST BANK OF NIGERIA PLC
📄 Project Abstract
The topic of this research is the application of Total Quality Management in the banking industry, (A study of UBA Plc and First Bank of Nigerian Plc). The major objective of the study is to enquire into problems encountered in the provision of good quality services to customers in commercial banks with focus on UBA Plc and First Bank Plc and to determine specifically the impact of the application of TQM on the services of UBA Plc and First Bank Plc to the banking public. The instrument of data collection is questionnaire and research questions, which formed the source of primary data, while materials from various published articles; textbooks, journals newspapers and annual report and statement of account of UBA and First Bank as well as mateials from internet formed the secondary data. The method of analysis is the use of tables, percentage and chi-square. The major finding of the research is that problems encountered in the provision of services in UBA Plc and First Bank Plc include...
🔍 Key Research Areas Covered
- ✅ Literature Review & Theoretical Framework
- ✅ Research Methodology & Data Collection
- ✅ Data Analysis & Statistical Methods
- ✅ Findings & Results Discussion
- ✅ Recommendations & Conclusions
- ✅ References & Bibliography
📚 Complete Project Structure
- Problem Statement & Objectives
- Theoretical Framework & Related Studies
- Data Collection & Analysis Methods
- Findings & Statistical Analysis
- Recommendations & Future Research
- Questionnaires, Data, References
⭐ Why Choose This Management Project Topics Project?
🎯 Well-Researched
Thoroughly researched with current and relevant sources
📊 Complete Data
Includes statistical analysis and detailed findings
✍️ Original Content
100% original research with proper citations
📝 Properly Formatted
APA/MLA formatting with table of contents
🎓 Supervisor Approved
Meets university standards and requirements
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APPLICATION OF TOTAL QUALITY MANAGEMENT IN THE BANKING INDUSTRY A STUDY OF UNITED BANK FOR AFRICA PLC AND FIRST BANK OF NIGERIA PLC
Full Citation:
CHIANU PASCHAL CHIBUZO. (). APPLICATION OF TOTAL QUALITY MANAGEMENT IN THE BANKING INDUSTRY A STUDY OF UNITED BANK FOR AFRICA PLC AND FIRST BANK OF NIGERIA PLC. African and General Studies, 40, 14858.
Citation Formats:
APA
CHIANU PASCHAL CHIBUZO. (). APPLICATION OF TOTAL QUALITY MANAGEMENT IN THE BANKING INDUSTRY A STUDY OF UNITED BANK FOR AFRICA PLC AND FIRST BANK OF NIGERIA PLC. African and General Studies, 40, 14858.
MLA
CHIANU PASCHAL CHIBUZO. "APPLICATION OF TOTAL QUALITY MANAGEMENT IN THE BANKING INDUSTRY A STUDY OF UNITED BANK FOR AFRICA PLC AND FIRST BANK OF NIGERIA PLC." African and General Studies, vol. 40, , pp. 14858.
Chicago
CHIANU PASCHAL CHIBUZO. "APPLICATION OF TOTAL QUALITY MANAGEMENT IN THE BANKING INDUSTRY A STUDY OF UNITED BANK FOR AFRICA PLC AND FIRST BANK OF NIGERIA PLC." African and General Studies 40 (): 14858.
Full Citation:
CHIANU PASCHAL CHIBUZO. (). APPLICATION OF TOTAL QUALITY MANAGEMENT IN THE BANKING INDUSTRY A STUDY OF UNITED BANK FOR AFRICA PLC AND FIRST BANK OF NIGERIA PLC. African and General Studies, 40, 14858.
Citation Formats:
APA
CHIANU PASCHAL CHIBUZO. (). APPLICATION OF TOTAL QUALITY MANAGEMENT IN THE BANKING INDUSTRY A STUDY OF UNITED BANK FOR AFRICA PLC AND FIRST BANK OF NIGERIA PLC. African and General Studies, 40, 14858.
MLA
CHIANU PASCHAL CHIBUZO. "APPLICATION OF TOTAL QUALITY MANAGEMENT IN THE BANKING INDUSTRY A STUDY OF UNITED BANK FOR AFRICA PLC AND FIRST BANK OF NIGERIA PLC." African and General Studies, vol. 40, , pp. 14858.
Chicago
CHIANU PASCHAL CHIBUZO. "APPLICATION OF TOTAL QUALITY MANAGEMENT IN THE BANKING INDUSTRY A STUDY OF UNITED BANK FOR AFRICA PLC AND FIRST BANK OF NIGERIA PLC." African and General Studies 40 (): 14858.
Document Details
| Author | CHIANU PASCHAL CHIBUZO |
|---|---|
| 📁 Field | Management Project Topics |
| 🏷️ Type | Management and Business project topics |
| Pages | 132 Pages |
| Words | 17231 words |
| 📘 Chapters | 1 to 5 Chapters |