AN EVALUATION OF CUSTOMER CARE SERVICES IN RESTAURANTS (A STUDY OF SOME SELECTED QUICK SERVICES RESTAURANTS IN ENUGU METROPOLIS)

📄 Project Abstract

One of the greatest mistakes which an organization be it production, wholesaling, retailing, manufacturing or services-oriented-can make is to neglect the concept of customer care services in its operations. This is because customers care services are an integral part of any business and is essential to the overall survival of that business in its competitive environment. In a developing economy like Nigeria, the need for efficient customer care services cannot be over emphasized, as this will ultimately contribute to the growth of the economy and the development of the private sector. The research work examines An evaluation of customer care services in Restaurants: A study of some selected Quick Services Restaurants in Enugu Metropolis. To carry out this study, both primary and secondary data were extensively made use of. Copies of questionnaire were administered to select respondents to elicit information about customer care services. Data collected on the course of the study we...