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Performance in business is falling every day according to World Report but nevertheless, more and better products are being introduced into the markets. How can these two opposing and contrary statements be reconciled? This worrisome declaration is giving sleepless nights to not only managers of business organisations but watchers and users of the products being produced by industries. Despite much writes-up and literatures on the topic, organisations are recording decline in output level, increased poor quality products, substandard goods, in fact, performance is almost the main issue for a well meaning organisation must tackle seriously; there is however hope that performance can be effectively can arrested if properly managed. If companies can after much noise about poor performance declare huge and astonishing or “excess profits”, what and how then is performance declining? What then is performance? According to Hornby A. S., Performance is notable action or achievement”. This tells us that there should be a noticeable and outstanding achievement by men, machine and/or money (the 3Ms). But what do we notice today? Poor performance of these 3Ms is so dwindling that business environment is witnessing closing down of many industries, failure in loans repayments, low profits by organisations or even loss-making being reported by many while so many others are closing shops. All these are attributed to performance inefficiencies. Banks in Nigeria were caught in that web recently, hence the Central Bank of Nigeria Governor, Charles Soludo pronounced a “shocker” of N25 billion capital base from a meagre N2 billion. The aftermath was a series of mergers and acquisitions in the banking industry and collapse of some banks thereby reducing the 89 banks operating in the economy to just 24. It appears that the 24 surviving banks have received a healthy certificate and this has rekindled the hope of Nigerian banking public to both save with the banks and invest in the banking sub-sector in the Nigerian Stock Exchange, with high confidence. Fidelity Bank Plc was one of such banks that survived the hurdles and is chosen by the researcher for this study. 
Performance management has been a boiling topic, as to ascertain how an organisation is surviving in a fierce competitive environment. Managing issues like performance – a non-concrete element has posed a lot of tasks on managers of industries. Even some acclaimed pillars of industries, movers and shakers of the economy have at one occasion or the other got drowned in small rivers after swimming successfully across the mighty oceans. This could be seen in the recent conclusion of mergers and acquisitions, buy-outs and liquidations of many banks in Nigeria. Performance management does not only study the human asset of an organisation, it considers many other factors that managers use to wriggle out from troubled sea, such as financial, quantitative and non-quantitative factors. The problem touched on profit, the main motive of any business venture, capitalisation, ethical issues, legal barriers and other obstacles that banking industry in particular encounter and the economy generally has to grapple with.

Project detailsContents
Number of Pages106 pages
Chapter one Introduction
Chapter two Literature review
Chapter three  methodology
Chapter  four  Data analysis
Chapter  five Summary,discussion & recommendations
Chapter summary1 to 5 chapters
Available documentPDF and MS-word format


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