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 1.1: Background to the Study
 Employees occupy a very strategic place in..,an organization because . ¬ of their centrality to the production processes. They contribute a very indefinable role both in the achievement of various organization goals and objectives as well as the government economic programmes. However, for employees to perform their crucial role effectively and efficiently, there must exist a. very strong cordial relationship between the employer and employees of such organization. Conflict in an organization is inevitable. It is the discord that occurs when the goals, interest or values of different individuals or groups block or frustrate each other attempt to achieve their objectives. Baashaw (1998) states that conflicts are a fact of life. In organization as well as other area of life, as people compete for jobs, l I resources, power, acknowledgement and security, dealing with it is difficult because it arouses primitive emotions such as people feeling threatened. 1 It is part of organizational life since the goals of different stakeholders such as managers and staffs are often incompatible. (Jones et al, 2000). However, managing conflict in the public sector organization is ... dedicated primarily to determine how grievance can be managed in the workplace, to ensure harmonious labour management relations and enhance productivity to know the correlation between industrial conflict and employer-employees relationship and also to investigate critically the effect of industrial conflict on employee's performance and the achievement of the overall objective of the organization. In the light of the above brief analysis, this study is to attempt to look at the various effect and influence of conflict on the public sector organisations. A critical look is taken at the Nigerian National' Petroleum Corporation (NNPC) in the countIy, on the importance of managing conflicts which had a greater positive effect in the organisation. The development of the use of conflict management techniques however has improved the labour-management relations and enhance productivity thereby strengthening industrial democracy. 2 However, conflict in an organization is an inherent aspect of managing. Thus .it has become indispensable in an organization for managing conflicts.

Project detailsContents
Number of Pages77 pages
Chapter one Introduction
Chapter two Literature review
Chapter three  methodology
Chapter  four  Data analysis
Chapter  five Summary,discussion & recommendations
Chapter summary1 to 5 chapters
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