ABSTRACT
The benefits to be derived by financial institutions especially banks by investing in information technology cannot be over-emphasized. In this era of post consolidation, banks need to be continuously innovative and have a strong retail and e-business vision in order to stay ahead of competition. Today competition has compelled most banks to drop their age-long tradition of conservatism, slowness and long reaction time to business opportunities and customer requests. IT department will be driven by business imperatives; it will be pro-active, timely, flexible, simple, scalable and cost effective.
For the purpose of this study, some selected banks in the industry were chosen. They include the staff and customers of United Bank of Africa Plc, Diamond Bank Plc and Guaranty Trust Bank Plc. Related literature was reviewed to ascertain other writers’ views concerning the subject matter. Questionnaires were used to elicit responses from the sample elements and were further analyzed with tables, percentage and test of hypothesis. Also interviews were conducted. Against this background, valuable and reliable discoveries were made. It was discovered that investment in IT and incorporation of its policies and programmers is a ‘sine qua non’ to the continuous existence and survival of most banks in the present millennium and reposition them to face competition in the industry in terms of:
• Speedy and timely reached management decisions both in opportunities exploration and corporate management.
• Delivering prompt services to their customers to meet customers’ expectations.
| Project details | Contents |
|---|---|
| Number of Pages | 109pages |
| Chapter one | Introduction |
| Chapter two | Literature review |
| Chapter three | methodology |
| Chapter four | Data analysis |
| Chapter five | Summary,discussion & recommendations |
| Reference | Reference |
| Questionnaire | Questionnaire |
| Appendix | Appendix |
| Chapter summary | 1 to 5 chapters |
| Available document | PDF and MS-word format |
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