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DETERMINANTS OF A SUCCESSFUL HUMAN RESOURCE MANAGEMENT (HRM) IN HOTEL OPERATIONS

ABSTRACT
 The focus of this study is on the determinants of a successful human resource management in hotel operations, mostly in Enugu metropolis. Human resource management deals mainly on how staff are being recruited, selected, trained, appraised and compensated. The population of the study consisted of management staff of selected hotels within the metropolis. A sample size of 140 was selected using the non parametric statistic formula. Based on the sample size a 12 item structured questionnaire was distributed, collected and analysed. Four (4) hypotheses were also tested. The major findings from the study include: That an ideal human resource manager must know how best to stock his organization with the right employees, That the application of human resource management strategies is important in hotel operations, That there are negative effects associated with the application of poor human resource management strategies, That the human resource management strategies are poorly employed in hotel operations in Enugu metropolis, That the inexperienced job seekers are usually denied employment opportunities. Based on the findings above, the researcher came up with the following recommendations: Hotels, mostly within the Enugu metropolis, should start applying the human resource management strategies in their operations, Good recruitment, selection, training and motivation of employees helps organizations to achieve their vision and mission, as such hotel operators are advised to adopt it, Hotel operators are also advised to employ and train the unskilled job seekers rather than reject them and by extension increase the unemployment rate, Operators should ensure that human resource planning is holistic and thorough, Finally, compensation packages should be inspiring and motivating.

Project detailsContents
 
Number of Pages86 pages
Chapter one Introduction
Chapter two Literature review
Chapter three  methodology
Chapter  four  Data analysis
Chapter  five Summary,discussion & recommendations
ReferenceReference
QuestionnaireQuestionnaire
AppendixAppendix
Chapter summary1 to 5 chapters
Available documentPDF and MS-word format


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