INTRODUCTION
1.1 BACKGROUND OF THE STUDY
Today’s business environment is very dynamic and undergoes rapid changes as a result of technological innovation, increased awareness and demands from customers. Business organization, especially the banking industry of the 21st century operates in a complex and competitive environment characterized by these changing conditions and highly unpredictable economic climate. Information and communication technology (ICT) is at the centre of this global change curve. Laudon and Laudon 1991:80) contend that managers cannot ignore information systems because they play a critical role in contemporary organization. They point out that the entire cash flow of most fortune 500 companies is linked to information system.
The application of information and communication technology concepts, techniques policies and implementation strategies to banking services has become a subject of fundamental importance and concerns to all banks and indeed a pre-requisite for local and global competitiveness, ICT directly affects how mangers decide, how they plan and what products and services are offered in the banking industry. It has continued to change the way banks and their corporate relationships are organized worldwide and the variety of innovative devices available to enhance the speed and quality of service delivery.
Harold and Jeff (1995:73) contend that financial services providers should modify their traditional operating practices to remain viable in the 1990s and the decades that follow. They claim that the most significant short-comings in the banking industry today is a widespread failure on the part of senior management in banks to grasp the importance of technology and incorporate it into their strategic plans accordingly,. Woherem (2000:52) claimed that only banks that overhaul the whole of their payment and delivery systems and apply ICT to their operations are likely to survive and prospect in the new millennium. He advices banks to re-examine their service and delivery systems in other to properly position them within the framework of the Dictates of the dynamism of information and communication technology. The banking industry in Nigeria has witnessed tremendous changes linked with the developments in ICT over the years. The quest for survival, global relevance, maintenance of existing market share and sustainable development has made exploitation of the many advantages of ICT through the use of automated devices imperative in the industry. This study eradicates the response of Nigerian banks to this new trend and examines the extent to which they have adopted innovative technologies in their operations and the resultant effects.
| Project details | Contents |
|---|---|
| Number of Pages | 125 pages |
| Chapter one | Introduction |
| Chapter two | Literature review |
| Chapter three | methodology |
| Chapter four | Data analysis |
| Chapter five | Summary,discussion & recommendations |
| Reference | Reference |
| Questionnaire | Questionnaire |
| Appendix | Appendix |
| Chapter summary | 1 to 5 chapters |
| Available document | PDF and MS-word format |
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